KAPOSE · SUPPORT

Keep every shoot aligned

Answers to common KAPOSE questions. We will never ask you to upload photos or sensitive information through this website.

How do I import a reference photo?

Tap the import entry on the home screen and choose a photo you have the right to use from the system picker. KAPOSE analyzes the subject on device. The free version supports up to 5 imported or saved poses.

How do I use live pose guidance?

Choose a pose and open the camera. Use the cutout sticker or ghost overlay to position yourself, enable real-time scoring, and follow the directional cues as the score updates.

Why can’t KAPOSE detect a person?

Keep the full body or major joints visible, use adequate lighting and clear subject-background separation, and reduce arm or leg occlusion. A camera angle very different from the reference can also reduce detection quality.

Why didn’t auto capture trigger?

Confirm scoring and auto capture are enabled, you have remaining free uses or active Pro access, and hold the matching pose steadily. Better lighting and framing may help.

How do I allow camera and photo access?

Open iPhone Settings → KAPOSE and allow Camera and Photos. Microphone access is needed only when Live Photo is used. Revoking a permission disables the related feature.

How do I restore purchases?

Sign in to the App Store with the Apple ID used for the original purchase, then tap Restore Purchases in the purchase screen or Settings. Apple verifies the entitlement.

How do I manage or cancel a subscription?

Open iPhone Settings → your Apple ID → Subscriptions → KAPOSE. You can view or cancel the plan there. Deleting the App does not cancel a subscription.

Are my photos uploaded to a server?

No. The current version processes photos, camera frames, segmentation, and pose analysis on device and does not upload them to a developer server.

How do I contact the developer?

Use the support email below. For your privacy, do not send identity documents, payment-card details, Apple ID passwords, or unnecessary personal photos.

Need more help?

Contact KAPOSE Support

Include your device model, iOS version, steps to reproduce, and any message shown. Never send passwords or payment details.

support@kapose.site